Your supply chain can make or break your retail business. Proceed with care.

Planning and technological investments seem like the norm for the day.

Building stronger Anti-fraud Programme in Retail industry
PwC

The issue of Forensic Focus by PwC examines why retailers and consumer goods companies should shift away from a narrow focus on shrinkage and utilize a company-wide approach on monitoring, detection, and investigation. In addition, it elaborates on how this expanded view will provide retailers with a better vision of the overall economic crime risks and enable appropriate management of such risks.

How Loyal are your Customers?
Nielsen - November 2013

The Nielsen Global Survey of Loyalty Sentiment was conducted between February 18 and March 8, 2013, and polled more than 29,000 consumers in 58 countries. It is based on the behavior of respondents with online access only. This global study outlines the reasons why consumers switch brands, service providers/retailers and identifies the loyalty program attributes that potentially have the most staying power.

Seven Facets of Modern Category Management
Kurt Salmon - 2013

To deal with the changing shopping habits of customers, retailers will need to invest in changes to their processes, tools, organization and culture. Developing a strong category strategy takes a well-crafted process in which data "does the talking". To unlock value from data, retailers first need to create  a centralized analytics team that can identify and develop core insights for the category teams.  While tools and systems will relieve the burden of computational work and coordinating decisions, this increasing granularity will require a significant redesign of key processes and organization structure.

Maximizing the value of your stock require greater reliance on technology.

Supply chain is important. But not many people understand exactly how important it is.

An effective supplier risk management can help retail and consumer goods companies achieve confidence in the performance of their supply chain. But how can it be done?

How to use analytics and visualization to reduce supply chain vulnerability.

A how-to guide for manufacturers, distributors and other b2b organizations on building a financial model to assess the value of e-commerce.

In selecting an eCommerce platform, then, the key is to not be distracted by small-scale features, but instead to look at what the platform does for you.

As we look to the next evolution in technology, there is a clear case to be made that CRM systems will logically converge with e-commerce platforms.

Supply chain could just as appropriately be called an information chain. And a customer chain. And a financial chain.