TradeBriefs Editorial

From the Editor's Desk

Beware of Bosses Handing Out "Crap Sandwiches"

If you've ever taken a management class - or been managed - you've probably come across the concept of the "feedback sandwich." Known more colloquially as the "crap sandwich," the idea is that when giving criticism, managers should sandwich it between two pieces of positive feedback: open with some praise, then offer the criticism, then close with some more praise to leave the person feeling good. It's based on the idea that it's easier for people to accept negative feedback when they also hear about what's going well.

Unfortunately, the crap sandwich is fraught with problems. Once your employees recognize what you're doing, they might start bracing for criticism every time you open a conversation with praise. It can also make the praise itself seem insincere.

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TradeBriefs Editorial

From the Editor's Desk

Google's 7-Step Process to Delegating Tasks That Any Manager Can Use

The best Google managers empower their teams and do not micromanage.

This idea came in at No. 2 on Google's top 10 list of effective manager traits. If you haven't heard the story, Google in an effort to prove that bosses weren't necessary, ended up finding the exact opposite -- managers not only matter, but they can significantly influence the performance of their teams. But they didn't stop there. After realizing that managers were important, they embarked on a quest to uncover all the behaviors that made some more effective than others. The initiative became known as Project Oxygen.

Although the other nine behaviors are important, I would argue that empowering teams (without micromanaging) is the most crucial. Without a sense of ownership and connection to their work, it won't matter if employees have the right skills, access to coaching, or collaboration opportunities. They need the motivation to perform before these other aspects will come into play.

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TradeBriefs: What's important, not just what's popular!

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TradeBriefs Editorial

From the Editor's Desk

We studied the best way to actually make a new habit stick

Participants in our study tried out 23 different techniques designed to support a behavior change. One method really outperformed the rest

Whether you're hoping to exercise more, eat healthier, or pick up a new skill, maintaining your New Year's resolution is famously easier said than done. There's no shortage of advice out there for picking up positive new habits, but high failure rates persist. It seems that just 8% of resolutions last for a whole year, and barely half survive the month of January. What's the secret for making these well-intentioned habits stick? We embarked on a scientific mission to find out.

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TradeBriefs: What's important, not just what's popular!

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